Services

CDS maintains a proprietary database of metrics derived from operational reviews of senior living organizations.  Best practice benchmarks consider optimal efficiency to maintain high quality of care for the residents. CDS will compute applicable metrics and compare them to best practice targets from our database.  The CDS metrics include:

Human Resources

• • Salaries/Benefits as a % of Revenue
  • Employee Turnover %
  • Benefits as % of Salaries/Wages
  • Workers Compensation Costs per FTE
  • Non-Productive Time % of Productive Time
  • Overtime % of Productive Time
  • Human Resources Staffing Ratio

Financial

• • Net Operating Margin (NOM)
  • Revenue per Finance FTE
  • Days in Accounts Receivable
  • Days in Accounts Payable
  • Management Fee/Corporate Overhead as a % of Revenue
  • Marketing Costs as a % of Total Expenses
  • IT Expense as a % of Total Expense

Assisted Living/Memory Support/Skilled Care

• • AL/MS/SNF Total and Direct Nursing Hours of Care per Resident Day
  • Nurse Agency Costs
  • Resident Assessment to Resident Ratio
  • Social Services Staff to Resident Ratio
  • Life Enrichment FTEs per Resident (all levels of care)
  • Shift Differentials compared to similar organizations

Plant Operations/Environmental Services

• • Square Feet Maintained per FTE
  • Utility and Maintenance Costs per Square Foot
  • Grounds Costs per Acre
  • Square Feet Cleaned per FTE
  • Pounds of Laundry Processed per FTE

Dining Services

• • Meals per Labor Hour
  • Raw Food Costs per Meal
  • Total Dining Costs per Meal